How Does the MOHRE Complaint System Work?

Ministry of Human Resources and Emiratization (MOHRE) is necessary in the employment setting in UAE. MOHRE has been also given the authority to resolve the disputes of less than AED 50000. The management manages the labor regulations, ensuring fairness and justice to the workers and the senior management. Nevertheless, other duties are also outlined for the MOHRE, including the complaint system for appeal by employees as well as employers.

If any disagreement arises in the workplace, but the employee is unhappy with the final settlement, they can appeal to the MOHRE’s Grievance Committee. MOHRE is supportive of causes related to termination or compensation for employees in the UAE. MOHRE also has to deal with unpaid salaries, gratuities and other disputes less than, AED 50000. Employers can also complaint to MOHRE against employee/employees, and can also ask for putting the absconding. Read more about absconding here.

The MOHRE complaint system was created to advance employee complaints. After filing a complaint in MOHRE, employees can follow up with the status of their complaint online. This keeps them informed about their complaint and ensures transparency in their complaint system.

The employees can file complaints with MOHRE if they are not happy with the decision made by the employer. However, the nature of complaints varies from case to case. The common types of complaints are listed below:

1. Unpaid Salaries

The workers can complain to the MOHRE if they were not paid their salaries as per the employment contract or if their salaries were delayed for no reason.

1. Unethical Termination

If an employee is laid off from work without reason, it is unethical in UAE workplaces. The employee can complain to the MOHRE to inquire about the employer’s wrongful termination. Nowadays unfair termination compensation is not like before. It’s better to consult labour and employment lawyers, then to proceed further.

1. Disputes over Contract

Sometimes, there are disputes over the contract, such as the terms and conditions of the employment contract that need to be implemented as discussed in the document. However, if the employee is not satisfied working against the employment contract, they can report to the MOHRE.

1. Abuse at the Workplace

It is very common everywhere in world including UAE for to be discriminated against, harassed, and sometimes even abused by their co-workers in the workplace. MOHRE can help those employees by allowing them to make a complaint against discrimination or any kind of harm they have been victim to at the workplace so the case can be resolved with proper investigation.

The complaint system introduced by MOHRE has resolved several problems for the employees. They have confidence in the MOHRE complaint system because it is transparent throughout the complaint process.

The MOHRE has a transparent complaint system. It is conducted online; everything is saved on these portals for the record. You can also file the complaint through the mobile app or laptop. The following steps allow you to check the status of your complaint at MOHRE:

Step 1: Visit the MOHRE Website

When you browse MOHRE’s official website, you will see the ‘Services’ section on the page.

Step 2: Find the Complaint Status Option

Under the ‘Services’ section menu, find the option’ complaint status’ and click on it.

Step 3: Enter Your Case Number

After clicking on ‘complaint status,’ the page will redirect you to the next page, where you will enter the case number. Don’t worry if you need to remember your complaint number; it must have been in your inbox when you made a complaint.

Step 4: Check the Complaint Status

Entering your case number will give you the details of your complaint and its status. The complaint status will show you the legal action taken to expedite the dispute resolution.

For many people in the UAE, MOHRE has also developed a mobile app so they can easily check their complaint system. Having a mobile app is a tech-savvy technique that keeps people informed about their complaint status in MOHRE and allows them to take the next step if there are any delays to the complaint system.

The employees file their complaints to the MOHRE, which is then processed by the authorities in the MOHRE. To understand the complaint resolution process of MOHRE, the following steps are involved:

1. Review of the Complaint

Once the employee files the complaint in the MOHRE, it is reviewed by the relevant persons working in the complaint department. They ensure the supporting documents are relevant and the employee has made the right type of complaint against their employer.

1. Notified to the Employer

The MOHRE notifies the employer about the complaint made against them by the employee and asks them to reply to the charges.

1. MOHRE Jumps in for Conflict Resolution:

MOHRE will mediate between the worker and the manager to resolve the issue through an amicable settlement. If mediation is conducted, many problems are resolved, and the complaints do not have to go through court settlements.

Verdict by the MOHRE

Failure to resolve the case by mediation leads to legal actions and penalties that comply with the UAE labor laws. The timeframe for case resolution depends on the nature of the case. Some cases are resolved within a month; however, complicated cases will take time. Either MOHRE will issue the decision for the amount less than AED 50000, VISA cancellation or other issues or forward to Dubai Courts as Labour and Employment Case.

If there has been no response to your complaint by the MOHRE for a long time, then you must follow up by taking the following steps:

1. Reach to the MOHRE Customer Support

Talk to the customer support available at MOHRE. They will ask about your case number on the call to verify the caller ID and then update you with the status.

1. Monitor Your Case on the MOHRE Website

Keep yourself informed with the MOHRE information online. There could be updates related to your complaint status.

The lawyers and legal consultant can explain the delay in your case. Let them handle your case with MOHRE. They will take a different approach to resolving your case as soon as possible. Keep yourself updated with the MOHRE complaint system. There may be more developments in the system, and they might be waiting for additional documents from you.

Lately, MOHRE has resolved many cases for the employees in the UAE with its transparent and fair approach. Making an online complaint with MOHRE ensures that there is no discrepancy in resolving the case. However, if there is any delay in the case, that could be related to additional information required from the employee, or the case may be too complicated to resolve soon.

The MOHRE ensures that every complaint made by the employee is resolved under the UAE labor laws, as it does not allow discrimination against the employee at any cost. The expatriates come to the UAE for better job opportunities. However, the UAE government is trying its best to ensure that the rights of every employee are secured under the UAE labor laws. Therefore, those laws have evolved with time. In recent years, the shift from other countries to Dubai has shown that the UAE is performing better in protecting the rights of its employees.

If you need help understanding the employment laws in the UAE or want to discuss the employment contract before signing it, talk to a legal consultant about it. They will guide you about the employment laws and whether you should accept the offer or what changes you can ask your employer to make in your employment contract before formally joining the organization.